Support

Something not working, or have an idea for the game? Check the questions below, or send a message and you'll hear back by email.

Common questions

I used the old version of Pixel Progress. Where are my quests?

Sign in to the new app with the same account you used before. Your progress, gear and achievements come across the first time you sign in.

How do I get my Pixel Power-Up back on a new phone?

How do I cancel Pixel Power-Up?

Subscriptions are handled by the store you bought from. On iPhone, open Settings, tap your name, then Subscriptions. On Android, open the Play Store, tap your profile picture, then Payments & subscriptions. Cancel at least 24 hours before it renews.

Why don't I see the quest suggester?

It runs on the AI model built into your phone, so it only appears on devices that have one: iPhones with Apple Intelligence turned on, and Android phones that support Gemini Nano. It's also turned off for players under 13.

How do I add a Pixel Pal?

Open the Pals tab, copy your friend code and send it to your friend. They enter it under Add a Pixel Pal, and you accept the request.

How do I delete my account?

In the app, open the Profile tab and tap Delete account. If you can't get into the app, use the account deletion form.